NBV is a customer centric organization, constantly striving for customer delight through quality of its products and related services.
The Company’s commitment to quality begins with the receipt of a customer enquiry. NBV makes every effort to understand the stated as well as unstated requirements of the customer. It programmes all its activities comprising order acceptance, manufacture, packing and delivery of products as well as generation and supply of power, to satisfy these requirements.
To maintain consistently high quality of products and improve customer satisfaction, the Company follows Quality Management Systems accredited to ISO 9001:2008
The Company’s Quality Assurance Laboratories equipped with state-of-the-art testing facilities and operated by well trained staff ensure consistent and high quality of inputs, processes and outgoing products. Statistical Quality Control techniques fortify the quality assurance efforts.
The Japanese technique of 5-S is followed at all plants of NBV to achieve workplace excellence which, in turn, leads to value addition.